Kenwood Universal Remote REMOTE PORTAL AXCESS User Manual

 
Table of Contents  
How to Use and Enjoy Your New Kenwood Axcess  
What’s On the Front Panel of My Axcess?...........................2  
What’s On the Axcess Remote?...........................................3  
How Do I Turn On Axcess?.................................................4  
What if I Have More Than One Entré (Manual Media  
Server Selection)?................................................................6  
Chapter 2: Enjoying Your Music Collection ..................... 9  
How Do I Browse and Play My Music Collection?...............9  
Controlling Music Play Order ...................................................... 11  
Chapter 3: Enjoying Internet Radio................................ 13  
How Do I Connect to Internet Radio?...............................13  
How Do I Browse and Listen to Internet Radio? ................13  
Browsing Groups and Channels................................................... 14  
How Do I Purchase the Music I Hear on Internet Radio?...15  
How to Use and Enjoy Your Axcess Remote Audio Player  
iii  
 
How Do I Adjust the Volume? ..........................................17  
Axcess Doesn’t Respond When I Press a Button on the Remote  
My Music Repeats or Plays Out of Order..................................... 24  
I Can’t Control Internet Radio ..................................................... 24  
How Do I Solve a Problem with the Remote?....................24  
The Remote Is Not Responding................................................... 24  
How Do I Solve a Problem with Entré?..............................24  
Index.............................................................................. 25  
iv  
How to Use and Enjoy Your Axcess Remote Audio Player  
 
Chapter 1: Getting to Know Your Axcess  
Welcome to the Use and Enjoy Guide for your new Kenwood Axcess Remote  
Portal. This chapter helps you learn how to take advantage of all Axcess’  
features.  
Axcess is a portal—a doorway to your stored media collection, providing a  
convenient way to enjoy your MP3 and Internet Radio collections.  
Enjoy the MP3s stored in your Entré music library through Axcess—without  
downloading music to a new device or computer each time you change  
locations.  
Or, listen to Internet Radio stations. You’ll enjoy the spectacular array of  
online stations, without putting a computer in every room.  
How to Use and Enjoy Your Axcess Remote Portal  
1
 
 
Getting to Know Your Axcess  
What’s On the Front Panel of My Axcess?  
1
2
3
4
5
6
7
8
9
10  
Radio Input  
17 18 19  
20  
21  
11 12 13 14  
15 16  
1. Power/Standby button  
2. Standby light  
11. Headphone jack  
12. Stop button  
3. Infrared receiver (for use with  
included IR remote)  
13. Pause button  
14. Play button  
4. Skip/Scan backward  
5. Skip/Scan forward  
6. Display  
15. Left navigation button  
16. Up navigation button  
17. Down navigation button  
18. Select button  
7. Music mode button  
8. Internet Radio mode button  
9. Auxiliary mode button  
19. Right navigation/Track informa-  
tion button  
10. OpenGlobe Web services but-  
ton  
20. Volume down button  
21. Volume up button  
2
How to Use and Enjoy Your Axcess Remote Portal  
 
     
What’s On the Axcess Remote?  
What’s On the Axcess Remote?  
11  
12  
1
2
3
4
13  
14  
5
6
7
15  
16  
8
9
17  
18  
19  
20  
10  
1. Music mode button  
2. Internet Radio mode button  
3. Auxiliary mode button  
4. Stop button  
12. Power Off button  
13. Play button  
14. Volume up button  
15. Volume down button  
16. Mute button  
5. Pause button  
6. Skip/Scan backward  
7. Skip/Scan forward  
17. OpenGlobe Web services but-  
ton  
18. Up navigation button  
19. Select button  
8. Audio settings button  
9. Left navigation button  
10. Down navigation button  
11. Power On/Standby button  
20. Right navigation/Track infor-  
mation button  
How to Use and Enjoy Your Axcess Remote Portal  
3
 
   
Getting to Know Your Axcess  
How Do I Turn On Axcess?  
Press the POWER button on front panel or POWER ON on the remote to turn  
Axcess on. Axcess is always in one of four power states:  
State:  
Meaning:  
Action:  
Power Off: The  
standby light is off  
and no text  
appears on Axcess’  
display panel.  
Axcess is  
unplugged.  
1. Plug Axcess in.  
2. Press POWER ON on the  
remote, or POWER on  
Axcess’ front panel. Axcess  
will go through an auto-  
matic network configura-  
tion, which may include  
automatically downloading  
updated software from  
Entré.  
Do not press  
any buttons on  
either Axcess’  
front panel or  
remotecontrol  
until the  
configuration  
process is  
complete.  
Initializing: The  
Standby light turns initializing  
off after illuminat-  
ing briefly.  
Axcess is  
Press POWER ON on the remote,  
or POWER on Axcess’ front  
panel.  
(starting up).  
Standby: The  
Standby light is  
solid red.  
Axcess is plugged Press POWER ON on the remote,  
in, but not in use. or POWER on Axcess’ front panel  
to begin using Axcess.  
Power On: The  
display panel  
shows text and the running.  
Standby light is off.  
Axcess is  
powered and  
Press POWER OFF on the remote,  
or POWER on Axcess’ front panel  
to return the system to standby.  
Axcess automatically configures itself, but if it fails to do so,  
follow the manual procedure. Axcess will prompt you to  
manually enter the network settings (IP address, gateway  
address, network mask and DNS address). Get this  
4
How to Use and Enjoy Your Axcess Remote Portal  
 
         
How Do I Turn On Axcess?  
information from your Internet Service Provider (ISP). If your  
network uses a static IP address, you can also get the  
information directly from your Entré. For more information,  
see “Network Configuration” on page 7 of How to Connect  
and Set Up Your Axcess Remote Portal.  
Once Axcess enters the manual configuration mode, the IP address appears:  
1. Use the left/right arrow buttons to select the number you want to enter  
(the selected number will blink).  
2. Use the up/down arrow buttons to change the number.  
3. Repeat steps 1–2 until the correct IP address shows on the display.  
4. Once you have entered the correct IP address, press the SELECT button.  
Axcess will show the gateway address:  
5. Use the left/right and up/down arrow buttons as before to enter the cor-  
rect gateway address.  
6. Press the SELECT button. The network mask appears. Use the left/right and  
up/down arrow buttons as before to enter the correct network mask.  
7. Press the SELECT button. The DNS address appears. Use the left/right and  
up/down arrow buttons as before to enter the correct DNS address.  
8. Press the SELECT button. “Done?” appears in the top line.  
9. If you entered all the network information correctly, press the up or  
down buttons until the bottom line reads “Yes” and press the SELECT but-  
ton.  
OR If you made a mistake entering any of the network information, press  
the up or down buttons until the bottom line reads “No”, and press the  
SELECT button. Axcess returns to the network configuration screens.  
Repeat steps 1–9.  
How to Use and Enjoy Your Axcess Remote Portal  
5
 
Getting to Know Your Axcess  
What if I Have More Than One Entré (Manual Media  
Server Selection)?  
Axcess can connect “on the fly” to any Entré connected to your HomePNA  
network. If you have more than one Entré on your network, you will need to  
select which one Axcess should use. You can perform this step at any time to  
setup or change which Entré Axcess uses.  
Skip this step if you have only one Entré on your network.  
1. Hold the SELECT button on Axcess’ front panel down for at least 4 sec-  
onds. “Select Server” appears in the top line of the display, and the name  
you entered for one of your Entrés appears in the bottom line.  
2. Use the up/down arrow buttons so the display’s bottom line shows the  
name of the Entré you want Axcess to use.  
3. Press the SELECT button.  
How Do I Switch Modes?  
Once you’ve turned on Axcess, you can immediately enjoy music or Internet  
Radio, or an auxiliary source (such as your TV), by selecting one of the mode  
buttons. Axcess has the following modes:  
Press this button:  
To:  
Enjoy the music stored on Entré’s high-capacity  
music storage system.  
MUSIC  
NET RADIO  
Listen to Internet Radio stations.  
Listen to a connected device through Axcess’ speak-  
ers. To do so, you must connect the device to  
Axcess. To learn how, see “How Do I Connect  
Axcess to an Auxiliary Audio Source?” on page 4 of  
How to Connect and Set Up Your Axcess Remote  
Portal.  
AUX  
Tag music you hear on Internet Radio. That way,  
you can find it on OpenGlobe’s web site later and  
purchase it. For more information about the Open-  
Globe button, see “How Do I Purchase the Music I  
Hear on Internet Radio?” on page 15.  
OPENGLOBE  
6
How to Use and Enjoy Your Axcess Remote Portal  
 
     
How Do I Navigate Axcess?  
How Do I Navigate Axcess?  
You can quickly browse available music titles or radio stations using Axcess’  
navigation buttons.  
Press this button:  
To:  
Move to the left.  
Move up.  
Move to the right.  
View Track information.  
Move down.  
Select an item.  
How Do I Control Music Play?  
Press the buttons on your remote or Axcess’ front panel to control music play.  
These buttons work just like the play control buttons on Entré.  
Press this button:  
To:  
Play music.  
(In Internet Radio mode) Re-acquire the  
selected station if the station connection is lost.  
Stop music.  
Pause music.  
(In Internet Radio mode) Not used.  
Skip to the previous Track.  
Press and hold to move backward through the  
current Track.  
(In Internet Radio mode) Not used.  
How to Use and Enjoy Your Axcess Remote Portal  
7
 
   
Getting to Know Your Axcess  
Press this button:  
To:  
Skip to the next Track.  
Press and hold to fast forward through the cur-  
rent Track.  
(In Internet Radio mode) Not used.  
8
How to Use and Enjoy Your Axcess Remote Portal  
 
Chapter 2: Enjoying Your Music  
Collection  
Using Axcess’ Music mode, you can play your music collection, find a Track  
in your favorite Group on Entré, or control the order your music plays in. This  
chapter helps you understand how to play music, and find exactly the song  
you’re looking for.  
How Do I Browse and Play My Music Collection?  
You can play music as soon as you select the Music mode. Press MUSIC on  
Axcess or the remote.  
Playing Music  
Once you’re in Music mode, press  
displayed on Axcess:  
to play the piece of music currently  
While a Track is playing, press the right navigation arrow to view its playing  
time:  
Browsing Groups, Channels and Tracks  
When you added music to Entré, the hub automatically organized your music  
for you, or you may have organized it yourself. When you use Axcess to play  
that music remotely, it’s organized exactly how it is on Entré. Your music is  
organized into:  
Groups: categories of music, such as Rock, Jazz, or All.  
Channels: an MP3 playlist.  
Tracks: an individual song or piece of music.  
How to Use and Enjoy Your Axcess Remote Portal  
9
 
                 
Enjoying Your Music Collection  
For more information about using Entré to organize your music, see  
“Chapter 4: Managing Your Music” in How to Use and Enjoy Your Entré  
Entertainment Hub.  
You can browse Groups, Channels and Tracks on Axcess much as you do with  
Entré.  
You can browse your collection both when music is playing  
and when it’s stopped.  
1. To browse the Groups on your Entré, press the left navigation button. The  
current Group appears on the first line of the display, and the first Chan-  
nel in that Group appears on the second line:  
Use the left and right navigation buttons to browse available Groups.  
If your Entré contains more than one Group, arrows appear on one  
or both sides of the currently selected Group:  
Use the up and down navigation buttons to browse Channels in a  
particular Group:  
2. Press SELECT to select a Channel. The Channel name moves to the top line  
of the display, and the first Track in that Channel appears in the second  
line of the display:  
10  
How to Use and Enjoy Your Axcess Remote Portal  
 
 
How Do I Browse and Play My Music Collection?  
3. Browse a selected Channel:  
Press the up and down navigation buttons to browse Tracks in a  
Channel.  
Press the left or right navigation button to return to browsing Groups.  
4. Press SELECT to play the currently displayed Track.  
Hold down the up or down navigation buttons on the  
remote to scroll 10 lines at a time (similar to the function of  
the PAGE buttons on the Entré remote).  
Controlling Music Play Order  
You can control the order in which Axcess plays your music collection by  
changing preset music play orders. You can select from the following play  
orders:  
This play order:  
Normal  
Does this:  
Plays the current Channel in sequential order once,  
then stops.  
This is the default setting. Whenever  
you turn on Axcess from Standby  
mode, play order will reset to this  
default.  
Shuffle Title  
Randomly plays all Tracks within the currently  
selected Channel until you press  
. Axcess won’t  
repeat any Track until it has played all of them.  
Shuffle Group  
Randomly plays all Tracks within the currently  
selected group until you press  
. Axcess won’t  
repeat any Track until it has played all of them.  
Use this mode to shuffle all of  
Entré’s MP3s. Select the All” group,  
then shuffle the group.  
Repeat Track  
Repeat Title  
Repeat Group  
Repeats the currently selected Track until you  
press  
.
Repeats the Tracks in the currently selected Channel  
in sequential order until you press  
.
Repeats the Channels in the currently selected group  
in sequential order until you press  
.
How to Use and Enjoy Your Axcess Remote Portal  
11  
 
     
Enjoying Your Music Collection  
To select a play order:  
1. Press MUSIC while you’re in Music mode. The current play order appears  
on the first line of the display:  
2. Press MUSIC again to move to the next available play order. Continue  
pressing MUSIC until you find the play order you want.  
3. Once you stop pressing MUSIC, Axcess saves the selected play order, and  
returns to the regular screen after a few seconds.  
12  
How to Use and Enjoy Your Axcess Remote Portal  
 
Chapter 3: Enjoying Internet Radio  
Axcess allows you to enjoy Internet Radio the way you’ve listened to  
traditional broadcast stations. With Axcess, you don’t have to turn on your  
computer to listen to Internet Radio—now you can enjoy it anywhere in your  
home that you have an Axcess Remote Portal.  
This chapter explains how to use Axcess to listen to Internet Radio and find  
the station you want.  
Axcess allows you to listen to Internet Radio stations. Use  
Entré to listen to FM/AM broadcast stations.  
How Do I Connect to Internet Radio?  
Axcess’ Internet Radio capabilities depend on Entré’s connection to the  
Internet. The ability to listen to Internet Radio on Axcess depends on how you  
connected Entré to the Internet.  
For more information about how Entré’s Internet connection affects Internet  
Radio on Axcess, see “How Do I Connect Axcess to Entré?” on page 2 of How  
to Connect and Set Up Your Axcess Remote Portal. To learn more about  
connecting Entré to the Internet, see “How Do I Connect My Entré to the  
Internet?” on page 17 of How to Connect and Set Up Your Entré  
Entertainment Hub.  
How Do I Browse and Listen to Internet Radio?  
To listen to Internet Radio, press the NET RADIO button on Axcess or the  
remote.  
Once you’re in Internet Radio mode, press  
Internet Radio station:  
or  
to play the current  
KFAE  
INTERNET  
How to Use and Enjoy Your Axcess Remote Portal  
13  
 
       
Enjoying Internet Radio  
Browsing Groups and Channels  
When you added Internet Radio stations to Entré, it automatically organized  
the stations for you, or you may have customized it yourself. When you use  
Axcess to listen to Internet Radio remotely, the stations are organized exactly  
how they are on Entré. Your Internet Radio stations are organized into:  
Groups: categories of Internet Radio, such as News, Rock, or All.  
Channels: individual radio stations.  
For more information about using Entré to organize your radio stations, see  
“Chapter 6: Managing Your Radio Stations” in How to Use and Enjoy Your  
Entré Entertainment Hub.  
Browse Groups and Channels on Axcess much as you do with Entré.  
You can browse available Internet Radio stations whether or  
not a station is playing.  
1. To browse Groups, press the left navigation button. The current Group  
appears on the first line of the display, and the first Channel in that Group  
appears on the second line:  
Once a Group name appears in the first line, use the left and right  
navigation buttons to browse available Groups. If there’s more than  
one Group, arrows appear on one or both sides of the currently  
selected Group:  
Use the up and down navigation buttons to browse Channels in a  
particular Group.  
2. Press SELECT to select a Channel. The Internet Radio station begins  
streaming.  
OR press the left or right navigation button to continue browsing Groups.  
14  
How to Use and Enjoy Your Axcess Remote Portal  
 
     
How Do I Purchase the Music I Hear on Internet Radio?  
How Do I Purchase the Music I Hear on Internet  
Radio?  
If you hear a song you like while listening to Internet Radio, you can “tag” it  
for purchase later on the OpenGlobe web site:  
While the song is playing, press  
. If information on the song is cur-  
rently available, a screen similar to the following appears:  
Song  
Information  
If the song information is not currently available, the following screen  
appears:  
A list of your “tagged” songs is kept on the OpenGlobe web site. You can  
view the list by pressing  
on Entré. At the OpenGlobe web site, click on  
“My Kenwood Axcess Wishlist.” For more information on purchasing  
How to Use and Enjoy Your Axcess Remote Portal  
15  
 
   
Enjoying Internet Radio  
16  
How to Use and Enjoy Your Axcess Remote Portal  
 
Chapter 4: Controlling Audio Settings  
You can adjust the volume and quality of the sound using the volume, mute  
and audio buttons. You can also fine-tune the sound by adjusting the balance,  
bass, or treble settings.  
How Do I Adjust the Volume?  
Use the volume buttons on the front panel or the remote to adjust the  
sound level.  
To mute sound, press the MUTE button on the remote, or press both vol-  
ume buttons on the front panel simultaneously.  
How Do I Adjust the Speaker Balance?  
You can change the balance of your speakers (making the left speaker louder  
than the right one, for example).  
1. Select the balance setting:  
Press the up and down navigation buttons simultaneously.  
Or, press AUDIO on the remote.  
The speaker balance screen appears:  
2. Adjust the balance:  
Make the left speaker louder by pressing the left navigation button  
repeatedly.  
Make the right speaker louder by pressing the right navigation button  
repeatedly.  
Reset the balance to the center by pressing the left and right naviga-  
tion buttons simultaneously.  
3. Exit the speaker balance screen:  
Don’t press any buttons for a few seconds. Axcess exits the screen  
automatically.  
Or, press the up and down navigation buttons simultaneously.  
How to Use and Enjoy Your Axcess Remote Portal  
17  
 
         
Controlling Audio Settings  
How Do I Adjust the Bass Setting?  
Change how Axcess emphasizes low sounds by adjusting the bass setting.  
The Bass and Treble controls do not affect the headphone  
output.  
1. Select the bass setting:  
Press the up and down navigation buttons simultaneously, then press  
SELECT.  
Or, press AUDIO on the remote, then press SELECT.  
The bass setting screen appears:  
2. Adjust the bass setting:  
Increase the bass by pressing the right navigation button repeatedly.  
Decrease the bass by pressing the left navigation button repeatedly.  
Return the setting to the center by pressing the left and right naviga-  
tion buttons simultaneously.  
3. Exit the bass setting screen:  
Don’t press any buttons for a few seconds. Axcess exits the screen  
automatically.  
Or, press the up and down navigation buttons simultaneously.  
How Do I Adjust the Treble Setting?  
Change how Axcess emphasizes high sounds by adjusting the treble setting.  
The Bass and Treble controls do not affect the headphone  
output.  
1. Select the treble setting:  
Press the up and down navigation buttons simultaneously, then press  
SELECT twice.  
Or, press AUDIO on the remote, then press SELECT twice.  
18  
How to Use and Enjoy Your Axcess Remote Portal  
 
           
How Do I Adjust the Treble Setting?  
The treble setting screen appears:  
2. Adjust the treble setting:  
Increase the treble by pressing the right navigation button repeatedly.  
Decrease the treble by pressing the left navigation button repeatedly.  
Return the setting to the center by pressing the left and right naviga-  
tion buttons simultaneously.  
3. Exit the treble setting screen:  
Don’t press any buttons for a few seconds. Axcess exits the screen  
automatically.  
Or, press the up and down navigation buttons simultaneously.  
How to Use and Enjoy Your Axcess Remote Portal  
19  
 
Controlling Audio Settings  
20  
How to Use and Enjoy Your Axcess Remote Portal  
 
Chapter 5: Troubleshooting  
Troubleshooting is how you determine what part of a complex system (like a  
home entertainment system) is at fault when the system isn’t working how  
you think it should. When you troubleshoot a system, you diagnose a  
problem by examining and eliminating possible causes until there’s only one  
left. Troubleshooting is easiest when you start with the most obvious, most  
common, and most likely cause, and work from there.  
Diagnosing your own problems can save you time and aggravation—the  
better you understand how to troubleshoot and adjust your own system, the  
less time you have to:  
spend on the phone with a customer service representative  
do without your Axcess because it’s “in the shop”  
Here are some basic steps to good troubleshooting:  
1. Verify the exact conditions when the problem occurs.  
This is the most important step in troubleshooting. Whether you fix it  
yourself or have to describe it to a technician, you are much more likely  
to solve the problem if you know the exact circumstances surrounding it.  
For example, if you don’t hear anything through the speakers, it’s useful  
to know if it only happens when you are listening to MP3 files. Knowing  
that means the speakers themselves aren’t part of the problem. The more  
you know about when a problem occurs, the more likely it is that you or  
the technician can solve it.  
2. Check each part of the signal’s path from source (such as Axcess) to  
speaker.  
You may also want to test the assumptions you made in step 1: maybe  
you haven’t listened to Internet Radio in a while—is there no sound from  
it as well? This step really helps narrow down the possible causes. Test all  
your connected devices and eliminate the ones where the problem  
doesn’t occur. When you’re done with this step, you’ll probably have  
found the problem.  
3. Go over all device connections slowly and methodically.  
Wrong or loose connections are the most likely cause of the most com-  
mon home entertainment problem: no sound. Use How to Connect and  
Set Up Your Axcess Remote Portal to double-check your connections for  
each device.  
4. Cables (especially old ones) go bad more frequently than devices do.  
Always suspect the cable before its device. For one thing, it’s easier to  
test: simply swap the cable with one connected to a device you know is  
How to Use and Enjoy Your Axcess Remote Portal  
21  
 
       
Troubleshooting  
working. Then, if the device works, it was the cable. You can generally pur-  
chase new cables at most home electronics stores, or via the Internet.  
5. User error is more likely than device failure.  
You probably don’t want to hear this, but it’s true. Use this manual to go over  
the steps to operate Axcess. Refer to the manuals for the other devices in your  
entertainment system as well.  
6. Instruction manuals are your friends.  
A good rule of thumb is to check the manual when something doesn’t work  
as you expected. If you read the manual before calling the store or taking  
Axcess back, you may find the solution to your problem much more quickly.  
The rest of this chapter presents some common problems, grouped by type, and  
the steps you can take to resolve them.  
How Do I Contact Kenwood?  
We recommend reading this chapter before calling Kenwood. If you are still  
experiencing difficulties, use one of the following methods to contact Kenwood  
Customer Support:  
Call 1-800-KENWOOD  
How Do I Solve Sound Problems?  
There’s No Sound  
Check that you connected the speakers properly. For more information about  
connecting speakers, see “How Do I Connect Axcess to Speakers?” on page 3  
of How to Connect and Set Up Your Axcess Remote Portal.  
Make sure that the wires you’re using to connect the speakers work, and that  
you’ve connected the negative and positive wires to the correct speaker  
spring clip (red to red, black to black).  
The Volume Suddenly Decreases  
Check the impedance of your speakers. If it is less than 8 ohms, Axcess may  
automatically reduce its volume to avoid overheating. Do one of the following:  
Turn the volume down.  
Wait while Axcess automatically reduces its power output until it cools down.  
Internet Radio Stops Playing  
Press  
to reacquire the Internet Radio stream.  
22  
How to Use and Enjoy Your Axcess Remote Portal  
 
                     
How Do I Solve a Problem with Axcess?  
I Can’t Hear Anything from My TV or Other Connected Device  
Check that the Axcess display reads:  
If it doesn’t, press AUX on Axcess’ front panel or the remote.  
Check that you’ve correctly connected Axcess to your auxiliary source. The  
red and white stereo audio cables should go from Axcess’ AUX jacks to the  
audio output jacks on the connected device.  
For more information about connecting Axcess to an auxiliary source, see  
“How Do I Connect Axcess to an Auxiliary Audio Source?” on page 4 of  
How to Connect and Set Up Your Axcess Remote Portal. Or, see the instruc-  
tions for the connected device.  
How Do I Solve a Problem with Axcess?  
The display on Axcess reads “Server Not Found”  
If the display on Axcess looks like the image below, then Axcess isn’t  
connecting to Entré correctly.  
For more information about connecting the two devices, see “How Do I  
Connect Axcess to Entré and the Internet?” on page 2 of How to Connect and  
Set Up Your Axcess Remote Portal.  
Reset Axcess after trying each of these options. For more information on  
resetting Axcess, see “How Do I Reset Axcess?” on page ii.  
Check that you’ve connected Axcess and Entré correctly.  
est the phone cords connecting Entré and Axcess to make sure they still work  
T
.
Confirm that the wall telephone jacks to which you have connected Axcess  
and Entré are on the same phone line.  
Test that the wall telephone jacks work properly.  
Check that there are no DSL filters on the wall telephone jacks to which  
Axcess and Entré are connected.  
If you manually configured Axcess, confirm that the IP address, gateway  
address, network mask and DNS have been entered correctly.  
How to Use and Enjoy Your Axcess Remote Portal  
23  
 
             
Troubleshooting  
Axcess Doesn’t Respond When I Press a Button on the  
Remote or Front Panel  
Reset Axcess. For more information, see “How Do I Reset Axcess?” on page ii.  
My Music Repeats or Plays Out of Order  
Select a different music play order. For more information about how to  
change the music order, see “Controlling Music Play Order” on page 11.  
I Can’t Control Internet Radio  
Verify how you connected Entré and Axcess to the Internet. Axcess must be  
connected via an HPNA/Ethernet bridge in order for you to listen to Internet  
Radio on Axcess. For more information, see “How Do I Connect Axcess to  
Entré and the Internet?” on page 2 of How to Connect and Set Up Your Axcess  
Remote Portal.  
Axcess Doesn’t Work  
If you have just powered up Axcess and the following screen appears:  
Do not press any buttons or interrupt power to Axcess until the configuration  
process finishes.  
If you did press any buttons or interrupt power, Axcess is  
u
nusable because it has no valid Read-Only Memory (ROM).  
Return your unit to an authorized service outlet for repair.  
How Do I Solve a Problem with the Remote?  
The Remote Is Not Responding  
Replace the batteries with fresh ones and be sure they're loaded cor-  
rectly. For more information, see “How Do I Set Up My Remote?” on  
page 4 of How to Connect and Set Up My Axcess Remote Portal.  
How Do I Solve a Problem with Entré?  
For Entré troubleshooting information, see “Chapter 5: Troubleshooting”  
in How to Use and Enjoy Your Entré.  
24  
How to Use and Enjoy Your Axcess Remote Portal  
 
                         
Index  
A
adjusting  
Groups  
bass ...................................... 18  
music .......................................9  
speaker balance .................... 17  
treble .................................... 18  
audio, settings ............................... 17  
automatic configuration ................... 4  
auxiliary input  
H
headphones .....................................2  
selecting .................................. 6  
troubleshooting ..................... 23  
Axcess  
impedance, speaker .......................22  
powering upm, first time ......... 4  
resetting ...................................ii  
troubleshooting ..................... 23  
troubleshooting ................22, 24  
B
balance, adjusting speaker ............. 17  
bass, adjusting ............................... 18  
browsing  
Kenwood, contacting ......................22  
Internet Radio ....................... 14  
music ................................ 9, 10  
buying music ................................. 15  
L
C
cables, troubleshooting .................. 21  
Channels  
manual configuration .......................4  
Internet Radio ....................... 14  
music ...................................... 9  
configuration  
automatic ................................ 4  
manual ................................... 4  
configuring, audio settings ............. 17  
connecting  
troubleshooting. See troubleshooting  
contacting Kenwood ...................... 22  
controlling  
selecting ...................................6  
music ...............................................9  
browsing ............................9, 11  
controlling order ....................11  
purchasing .............................15  
troubleshooting  
order .............................24  
quality ...........................22  
audio settings ........................ 17  
play order ............................. 11  
N
no sound ........................................22  
TV ..........................................23  
E
Entré, troubleshooting ................... 24  
not responding, Axcess ...................24  
F
O
firmware update. ............................. 4  
front panel ...................................... 2  
troubleshooting ..................... 24  
order  
controlling music ....................11  
troubleshooting music ............24  
How to Use and Enjoy Your Axcess Remote Portal  
25  
 
 
Index  
P
play order, controlling ................... 11  
playing time, Track .......................... 9  
playing, music ................................. 9  
purchasing music ........................... 15  
bass ...............................18  
treble .............................18  
troubleshooting ......................22  
R
Radio, Internet. See Internet Radio  
remote ............................................ 3  
troubleshooting ..................... 24  
resetting Axcess ................................ii  
playing time .............................9  
treble, adjusting ..............................18  
S
selecting modes ............................... 6  
server, not found ........................... 23  
setting up, audio ............................ 17  
signal path, troubleshooting ........... 21  
skipping, Internet Radio ................. 22  
software update .............................. 4  
sound  
Internet Radio ..................22, 24  
music  
order .............................24  
quality ...........................22  
remote ...................................24  
sound ....................................22  
turning on Axcess .......................4, 24  
TV  
adjusting  
balance ......................... 17  
bass .............................. 18  
treble ............................ 18  
troubleshooting ............... 22, 23  
selecting ...................................6  
troubleshooting ......................23  
26  
How to Use and Enjoy Your Axcess Remote Portal  
 
Specifications  
Stereo Power Output  
20 watts per Channel, 0.11% THD, 1 kHz, 8 ohms  
15 watts per Channel, 0.7%, 70Hz - 20 kHz, 8 ohms (FTC)  
Signal-to-Noise Ratio  
86dB (A-WTD)  
Residual noise  
100dB (A-WTD)  
Channel separation  
56dB (1kHz, AUX input)  
Input impedance  
7.74kOhm (1kHz, AUX Input)  
Dimensions  
9" W x 4-11/16" D x 8" D  
Weight  
4 lb.  
 
Internet  
e-mail  
Telephone  
1-800-KENWOOD  
Main Office  
P.O. Box 22745  
Long Beach, CA 90801-5745  
 

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